24/7 Customer Support
Find out more on what ‘customer support’ indicates in the web hosting world and about the several support forms.
The support that you'll get from your cloud web hosting company is really important, regardless of whether you have pre-sales questions and you aren't a customer yet, or you have some technical issue with an active account. Prompt and correct information about a question or an issue can save you lots of time and efforts, not mentioning that this can often be a proof that you're ordering from a real website hosting provider and not from some reseller. When you buy a hosting account through a company that doesn't own its servers and it can't access them immediately, it is very likely that you will wait for a few days so as to have a reply to your question, therefore your websites may remain offline for quite some time. However, a supplier which provides various means of communication and has a technical support team that is available at any time can assist you right away and help you minimize or fully avoid any downtime and potential losses.
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24/7 Customer Support in Cloud Web Hosting
All our
cloud web hosting feature 24/7/365 pre-sales, customer and technical support, so regardless if you're inquiring about our services well before you make an order or you're a current client and you have a question or some difficulty, you're able to contact us anytime, including weekends and holidays. We have multiple channels to get in touch with us - a couple of telephone lines around the globe for your convenience and live chat support for pre-sales, billing and general questions; emails as well as support tickets for more technical issues or any matters which require extra time to investigate and deal with. In contrast to a number of other web hosting providers, our trouble tickets feature a warranted max reply time of just one hour, thus regardless of what your issue is, it will be resolved on time and you won't waste days so as to get something fixed.
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24/7 Customer Support in Semi-dedicated Servers
Regardless of the
semi-dedicated server that you choose, you will be able to take advantage of our 24/7 technical support services even on official holidays. Your websites will be available at all times and so will we. With a lot of connection options, you will be able to choose the best approach to contact us and inquire about our services in case you don't have an account yet, or request support if you are already our customer. You'll be able to call us, have a chat with a live agent, send an e-mail or open a ticket from the Help section of your Hepsia website hosting Control Panel. The last two options have a one-hour answer time warranty, even though it rarely takes over 20 min to get assistance whatever the complexity of the trouble. With our customer and technical support services, we are available for you every time you need us, not several days after that.
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24/7 Customer Support in VPS Servers
When using our
VPS service, you will never need to wait for more than 1 hour so as to receive support for any kind of difficulty that you could encounter with the server or the software which comes pre-installed with it. We guarantee this short response time for all of the tickets which you open through your billing Control Panel or e-mail messages that you send to our tech support crew. In addition, we have local telephone numbers in a number of countries around the world and a live chat service where we can help you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 using the various means of communication, so no matter what your question or problem is, there will always be somebody to help you out without delay. When you need assistance with third-party software, which you cannot install or which gives you problems, you are able to reap the benefits of the Managed Services upgrade package that we offer for all of our VPS plans.
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24/7 Customer Support in Dedicated Servers
If you buy a
dedicated server from us, you can contact us anytime using several channels and the maximum time that you'll need to wait for an answer is approximately one hour, which means that you can forget all about waiting a whole day. Our customer and tech support service is available 24/7 no matter if it is a weekend or a holiday and we can help you with anything relevant to the apps which are pre-installed on your server. To get in touch with us about a technical matter, you are able to open a ticket from the Help section of your billing Control Panel or you could send us an email. If you have any common questions or you would like to learn more about our web hosting solutions before you order, you can also take advantage of our live chat or you can call one of the local phone numbers that we have in different countries around the globe. In the event that you'd like to have help with third-party software that you cannot deploy or run properly, you will be able to add the Managed Services upgrade to your current plan and our system administrators will assist you.